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FAQ

How soon will I receive my order?

All items we sell through this site are recorded as in stock and will be despatched from the warehouse within 48 hours of receipt of order.  In the unlikely event that our stock is incorrect and we are actually out of stock of an item and we have taken payment, will inform you within 48 hours and offer you a full refund or offer you a suitable replacement.

Why is my size not listed?

The website automatically hides from view items and sizes out of stock. So if the item or size you require is not showing, we're sold out I'm afraid. But please, either find an alternative or check back as stock levels and products are updated daily. 

When will you have more stock available?

We are not able to provide information accurate information concerning incoming items or the restocking of existing items. Our sincerest apologies for the inconvenience. Please, accept our best guess of a delivery date or find an alternative or check back as stock levels and products are updated daily.

Can I place my order via telephone / email?

Yes please call our customer services department on 01282 418418.

I have just placed an order can I cancel and or amend it?

If your order has not yet entered the despatch process, you can cancel by contacting our customer service team by phone on 01282 418418 or email sales@surridgesport.com. Similarly, if your order has not yet entered the despatch process, we can adjust the size or colour ordered.

Under UK Distance Selling laws, you have the right to cancel your contract with us, within 7 working days of receiving your order, but we offer you 14 days to cancel the contract. You will need to advise us of this in writing so we can issue you with a full refund and we would ask you to return the cancelled items to us. For more details please see our returns policy section.

If we do not receive the cancelled items back, we may arrange to have them collected at your cost. If you want to cancel your contract with us, please contact our customer service team who will be happy to help you.

When will I be charged?

Your card will be charged at the time of ordering as part of confirming your order so that it can be passed to Despatch.

Your credit card details are sent directly to our card processor and are NOT stored on our server or database, so even in the unlikely event that our security was ever breached your credit card details would not be compromised.